Frequently Asked Questions
Don’t Get Up! We’ll Come to You
1. You Schedule
Book a schedule by filling out this form, calling 07599662889, or booking a schedule in our office at 21 Mewburn, Bretton, Peterborough, PE3 8SG.
2. We Confirm
You will receive a confirmation email/text message from us within 24 hrs of the request. However, for urgent cleaning needs, you may contact us directly at 07599662889. Before proceeding with the scheduled cleaning, processes will be provided by email or text.
3. We Clean
Our professional cleaners will arrive at your place on time and thoroughly clean.
Our professional cleaners, who are well-trained in the field, will perform the cleaning.
The cleaner will first inspect the area to determine what needs to be cleaned, and then they will proceed to clean it. The job is done using only eco-friendly products.
4. We Walk Through
After the cleaning, we walk you through the house to show you what we have done and check if everything is OK with you.
10% Off Your First 20 Pounds of Domestic Cleaning!
At Incredible Housekeeping, we understand how difficult it can be to maintain a clean home. That’s why we have developed a comprehensive range of cleaning services for our customers. For a limited time, receive a 10% discount on your first 20 pounds of domestic cleaning with our special offer.
Simply schedule an appointment, and we’ll have someone to help you clean up in no time!
Freequently Asked Questions
How many hours do I need?
The number of hours your cleaning job requires depends on the size of your space, how many rooms it has and how much is in them, and the quality and depth of cleaning you need.
Upon booking a schedule, you will be asked to fill out a form to give us information on what we need to clean, and we will get back to you with the tentative hours required and the cost.
Ultimately, the choice is up to you, and you may want more or fewer hours in a day, depending on the work you have to do and how much time you want to dedicate to each job.
How much will I pay?
Hourly rates include the cleaner’s wage, the agency fee and a premium that covers the quality of your service. Rates vary depending on your location, the number of hours you require each week and other factors. If you’d like a free quote, contact us or click here to fill out the form!
What sort of contract am I tied into?
We believe in being fair, so our terms and conditions are straightforward. If you ever need to cancel your membership, please give us a two months notice. For one-time cleaning, the contract will be sent upon confirmation email before we will proceed with the scheduled cleaning.
Do I meet my cleaner before the first clean?
To ensure your cleaner is the right fit for your home, we’ll arrange for them to visit you at a convenient time so you can get to know each other. If you have specific cleaning requirements or standards, let us know, and we’ll do our best to provide someone best suited for the job.
What if my cleaner can't make it or is sick?
In any case that the case can’t make, we always ensure that there is someone suitable to cover the job. For the worst-case scenario that everyone is fully booked, then we will contact you.
Can I have an evening or weekend clean?
Of course, we provide thorough cleaning in the evenings and on weekends. However, if your house is in a location where we must hire additional staff to handle the workload at night or on weekends, you may be charged an additional cost.
Will I have to be at home when my cleaner visits?
Our cleaners are professionals with excellent references. They will be happy to hold your house keys and sign a Key Acknowledgement Form for you. However, the choice is still yours to make. You can be at home to supervise them as well.
About Incredible Housekeeping
Our team is dedicated to providing you with a level of service that is unmatched by our competitors. When you choose us, we don't just care for the basics—we go above and beyond what anyone else would even consider doing for you.